Retail purchases from TV-B-Gone have a 45 satisfaction guarantee. Please reply to your email receipt and request return instructions.
TV-B-Gone® Universal Remote Controls are warranted to be free from defects in workmanship and materials under normal use for 90 days from purchase. This warranty covers all of the components parts of the product except batteries. This warranty does not cover deterioration due to normal wear or damage due to misuse, alteration, negligence, accidents or unauthorized repair. We will repair or replace parts which are defective in workmanship or materials. Nextphase, Inc. is the only facility authorized to repair the product. NO INCIDENTAL OR CONSEQUENTIAL DAMAGES ARE INCLUDED IN THIS WARRANTY. (Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.) This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
We reserve the right to change product specifications without notice.
If your TV-B-Gone® Universal Remote Control is defective due to workmanship or materials, then please package it properly in a padded-mailer or box, and include a note with ALL of the following information:
- Your Name
- Your Mailing Address
- Your e-mail Address
- Your Phone Number
- Your Invoice #
- the date of purchase
- the reason for returning the product (please be brief)
Nextphase, Inc. will repair or replace your TV-B-Gone® Universal Remote Control and mail it back to you.